coursesynopsis
Introduction to VoIP
We were recently approached by a predigious client in the specialist contact centre space - experts in their own field, they had realised they needed their knowledge of VoIP enhancing in order to maintain their business advantage. They asked if Noakes could help them out and, of course, we said yes. We put together the "Introduction to VoIP" course you see below, tailormade to the client's specific requirements.
To arrange training structured just for you and your needs based on this course or any other material just get in touch. Remember, we can train you on subjects relating to any of the skills and experience we have.
At Noakes we make all of our training educational, lasting, relevant to your business and fun for the attendees. We all know that if you enjoy a course you become better engaged with the content, take more onboard and retain the imparted knowledge far more than if you're bored and disinterested.
Title: | An Introduction to VoIP |
Aim: | To understand the core concepts in the world of VoIP |
Length: | 2 days |
Course Objectives: |
The goal of this course is to familiarise students with the key elements involved in modern VoIP communications, enabling them to make informed decisions and provide valuable contributions to technical discussions with regard to modern communications methods. Ideal for those looking to get into VoIP, as a rescue for those who may have dived in too deep or as a “bigger-picture” exposure for those who's knowledge may be a little too narrowly focused.
The course aims to provide a complete view of IP telephony, covering all major aspects of the field: from the basics of how it works; onto internal mechanisms (with an emphasis on SIP/SDP and RTP); via external connectivity, additional services and security; finishing with a look at many of the advanced features available to VoIP. Deliberately structured to be as broad as possible whilst at the same time delivering valuable and detailed knowledge on each of its topics, this course will give you the strength in depth you need in today's high-tech world. |
Course Contents: | The primary course contents are as follows:
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